Railing FAQ's

1: Where do I order or get product information?

All customer support & sales are handled in-house. Simply fill out a contact form or call us at 1-888-739-6172.

2: What is the typical process for placing an order?

 

  1. Submit a drawing of your deck showing all outside dimensions along with any stair rise and run dimensions. A design sheet is available in the download page.
  2. We will generate a quote and make any necessary changes.
  3. Once satisfied, we will need to sign the quote along with a 50% deposit to place the order. Once received, we will schedule and generate approval drawings.
  4. Once all changes have been made to the approval drawings, we require a signed copy of the drawings to generate our manufacturing drawings.
  5. Once complete, we will charge the balance of the order. Shipping times typically range from 1-6 days in the US.

3: How long does it take to receive my order after it is placed?

Delivery times can vary because all of our orders are custom built to your specifications. Most residential orders can ship within 4-6 weeks after the approval drawings are finalized. *** Covid related issues are extending lead times. Please contact a sales rep for current lead times. ***

4: How are orders shipped?

Our preferred shipping is with Roadway or AAA Cooper. When your railing system is shipped, the carrier will call you 24 hours before delivery to schedule a time. It is the customer’s responsibility to unload the truck. We box all components for easy removal. Small items are with UPS.

5: Will I need any other materials for installation?

Our standard railing systems come complete including hardware. Only basic hand tools are needed.

6: What railing heights are available?

Railing heights are available in either 36" or 42" tall. Custom heights are also available.

7: How far can I span between railing post?

The maximum span between post is 6’ for standard railings and 8’ for the Traditional line of railings.

8: What colors are available?

Our stock colors are White, Light Gray, Buckskin, Golden Clay, Burnished Slate, Black, Bronze and Silver. Click here for samples.

9: What about custom colors?

We do offer custom colors on a limited basis. Please contact us for additional cost.

10: What are your advantages over other railing companies?

We specialize in custom building your railings for your application. Most other companies will provide you with full length materials & basic instructions so you do all the fabrication. We provide you with CAD drawings of your deck showing all materials, lengths, & locations, then we produce your railings to the drawings. A simple screw and snap together assembly!

11: Does it cost extra for the custom design?

No, we consider the custom design and CAD drawings a service any customer should receive for a project of this nature. It helps insure there are no problems with the orders placed, the materials received, and with our design recommendations it ensures you receive a railing system that will be installed correctly and safely.

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11: How well does it hold up in very hot and cold climates? Written by Administrator 3800
12: What other products are made out of aluminum? Written by Administrator 3698
13: How Durable is the Powder Coat Finish? Written by Administrator 3658
14: Can I Install a Gutter at the End of the LockDry Deck? Written by Administrator 3552
15: How do you handle uneven deck widths? Written by Administrator 4320
16: How long will it take to receive an order. Written by Administrator 3615
17: What is the price? Written by Administrator 3727
1: How do I get product and pricing information. Written by Administrator 3493
2: What information do I need to send for a detailed quote? Written by Administrator 3650
3: What lengths are available? Written by Administrator 3703
4: How is the decking cut and what tools will I need? Written by Administrator 3677
5: What are the board sizes? Written by Administrator 3866
6: How should LockDry decking run with the house? Written by Administrator 3584
7: Can LockDry be installed directly on joists or plywood? Written by Administrator 3514
8: What are the main requirements for my deck framing for LockDry® decking? Written by Administrator 3488
9: How much does LockDry & Nextdeck decking weigh? Written by Administrator 3517
10: How hot does the surface get in the sun? Written by Administrator 4008
Decking FAQ Written by Administrator 59573