Railing FAQ's
1: Where do I order or get product information?
2: What is the typical process for placing an order?
- Submit a drawing of your deck showing all outside dimensions along with any stair rise and run dimensions. A design sheet is available in the download page.
- We will generate a quote and make any necessary changes.
- Once satisfied, we will need to sign the quote along with a 50% deposit to place the order. Once received, we will schedule and generate approval drawings.
- Once all changes have been made to the approval drawings, we require a signed copy of the drawings to generate our manufacturing drawings.
- Once complete, we will charge the balance of the order. Shipping times typically range from 1-6 days in the US.
3: How long does it take to receive my order after it is placed?
4: How are orders shipped?
5: Will I need any other materials for installation?
6: What railing heights are available?
7: How far can I span between railing post?
8: What colors are available?
Our stock colors are White, Light Gray, Buckskin, Golden Clay, Burnished Slate, Black, Bronze and Silver. Click here for samples.
9: What about custom colors?
10: What are your advantages over other railing companies?
11: Does it cost extra for the custom design?
4: How is the decking cut and what tools will I need?Standard woodworking and power tools are all that you need. Most orders only require an electric drill with assorted drills and bits, tape measure, pencil, & a hacksaw. For cutting the decking, a blade for non-ferrous materials must be used. Example: DeWalt® DW3217 – 10" 80T Non-Ferrous Metal Cutting Blade or equivalent. DeWalt® DW3229 – 12" 80T Non-Ferrous Metal Cutting Blade or equivalent. Non-ferrous cutting blades can generally be purchased at local hardware or welding supply stores. We also stock 7 1/4", 10" & 12" blades. |